Important Notice | WeCom Chat Archiving Zone Upgrade: AI-Assisted Replies for Better Usability and Greater Savings!
○ A bank employee promised a customer "guaranteed principal and interest" during marketing, and deleted that chat record, ultimately causing the bank to be complained about and penalized.
○ A retail company doing community marketing frequently misses customer messages in the group, leading to customer complaints; the performance reviews of employees responsible for group chats lack data support, and the company finds it difficult to manage the service quality of important group chats.
○ A tech company has many part-time employees who frequently leave; much important material must be sent to customers via chat, and customers often fail to download it in time, causing files to expire;
○ Employees inheriting customers cannot take over and maintain the customers because they do not understand the previous chat records;
These are all problems our enterprise customers encounter in their operations, which can be solved through WeCom's conversation archiving. Conversation archiving helps enterprises manageemployees' communication records with WeChat customersservice quality, and compliance management of the service process.
Conversation records "storage and retrieval" enable backtracking, evidence collection, and trace retention, safeguarding enterprises, recovering losses, or uncovering value.
When many enterprises encounter disputes, employees or customers often choose to delete chat records unfavorable to themselves, making it impossible to clarify responsibility and thus bringing additional losses to the enterprise.
LeLiao pulls chat data through the WeCom conversation archiving API, storing, categorizing, retrieving, and backtracking internal and external WeCom communication records, includingrecalled and deleted recordswhich can also be queried.
Enterprises can also use it to organize employees' sales scripts, review customer marketing service records, and more!
Members: chat records, files, and images never expire; historical maintenance records are also retained and do not take up memory.
Administrators: canretrieve and review chat content anytime, anywhere; script analysis and issue correction.
Compliance auditing, near-real-time management of sensitive behaviors during communication services! Prevent private deals, customer deletion, abnormal situation alerts, and more.
During customer maintenance interactions, members often make non-compliant promises, exaggerate effects, or even engage in private deals and private collections. Some employees, when leaving the company, due to unpleasantness with the company,maliciously delete customersand so on. Such behaviors often bring inestimable losses to the enterprise.
LeLiao provides enterprises with compliance auditing capabilities. We support custom management or interception rules, and you can also directly use the system's common rules. Once a member triggers the control rules set by the enterprise, administrators will immediately receive notifications and intervene in a timely manner.
● Sensitive word behavior trigger alerts
● Customer deletion alerts
● Payment behavior/adding WeChat behavior and other record alerts
● File sending alerts
● Result behavior statistics
The system supports two dimensions: sensitive word interception and selective record retention auditing.
Members: service standards improved, communication content violations reduced by 100%
Administrators: promptly aware of issues, intervene and handle them, recover enterprise losses
Customer service quality management helps enterprises manage members' response times and improve the quality and efficiency of employees' reply scripts
Customers are often dissatisfied because messages are not replied to in time, causing enterprises to lose important customers.
LeLiao's service quality management function safeguards enterprise service quality management. Enterprises can set reply rules to manage members' reply quality. When members fail to reply to customer inquiries or group inquiry messages, members and administrators canreceive reminders to reply to customers in a timely manner。
Service timeout management
and replies also include group reply status, meeting the requirements of enterprise community management. Enterprises can also use one-on-one chat andgroup chat statistics for performance review data。
✓ Reply timeout rule management
✓ Reply timeout records
✓ Reply timeout statistics
Members: timely customer replies,reply speed increased by 50%enterprise customersatisfaction increased by 100%
Administrators: timely intervention in important customer situations, important customer satisfaction improved
AI replies help enterprises build knowledge bases, improving employee learning efficiency and customer reply efficiency and quality by 100%
Employees in many enterprises do not know how to reply to internal administrative questions and customer questions, and cannot find standard answers, leading to customer loss!
Many repetitive questions are asked once by employees and again by new employees. Does the enterprise have no place to accumulate knowledge?
We have developed an AI reply function for enterprises. Through employee questions, automatic capture of customer questions, and enterprise editing and import, we build enterprise knowledge bases, helping enterprises solve employee learning and growth and customer reply issues!
✓ AI knowledge base construction: build knowledge bases for enterprises!
✓ Internal group learning Q&A robot: employees ask the robot when they don't know, and the robot asks senior employees when it doesn't know!
✓ Automatic answer recommendations for customer questions: for customer questions, answers are automatically recommended in the sidebar, improving reply efficiency and quality by 100%!
Customer relationship management—conversation inheritance: helping enterprise employees easily take over customer maintenance!
When transferring a departing employee's customers and groups to active members, the successor often has no way of knowing what the departing member discussed historically and the customer service situation, making it difficult to take over customer maintenance and causing customer loss!
Now LeLiao conversation archiving allows viewing the previous chat records between customers and departing employees during customer inheritance, applying different follow-up strategies, formulating reasonable follow-up plans, and completing perfect customer takeover!
✓ View historical records directly in the chat sidebar, view while chatting!
✓ Administrators can transfer with one click!
🤴Members: customer takeover is easier, customer takeover success rate doubles!
👩🏫Administrators: one-click management of customers and group transfers, view transferred customer situations!
Usage modes supported
LeLiao meets the needs of small enterprises for out-of-the-box rapid deployment and also supports the fully private deployment needs of medium and large enterprises:
Version | Version differences |
✓ SAAS Standard Edition | Rapid deployment, out-of-the-box, continuous feature optimization and updates |
✓ Fully Private Edition | Fully privatized version · supports customized conversation features |
For more features, authorize the WeCom app or contact us
