Services · WeCom

Connection creates value

Smart connections create greater value

Connect with WeChat

Add customers on WeChat and provide continuous service in one-on-one chats, group chats, Moments and Channels — combined with Mini Programs, payments and more. WeChat Customer Service also offers customers ad-hoc consultation.

AI-powered smart work

A rich set of AI features including smart search, smart summaries, smart bots and smart service summaries bring AI into internal and external collaboration, boosting quality and efficiency across work and customer service.

Collaboration tools and OA apps

Integrates collaboration tools such as Smart Sheets, Docs, Mail, Calendar and Meetings, plus OA apps like attendance and approvals, a rich library of third-party apps, and support for apps built in-house or developed by service providers.

Comprehensive security

The first enterprise work product in China to pass a SOC2 Type 2 audit, backed by internationally recognized certification and bank-grade encryption — reliable protection for enterprise data and enterprise-grade information security controls.

Smart office

Smart search

Quickly find the content you can half remember — AI summarizes and delivers an accurate answer directly.

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Connect with WeChat

Customer contact

Add customers on WeChat and serve them via one-on-one or group chats. Enterprises can view and manage the WeChat customers their members add, and reassign customers when members leave.

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Internal & external collaboration

Smart Sheets

Connect internal and external workflows. Collect or import customer, project and other data, and turn it into multiple views and dashboards — one sheet to run projects, operations and customers.

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Productivity & office

Efficient communication

See read and unread status for the messages you send, so work communication moves faster.

Attendance

Clock in from phones or attendance terminals, with attendance reports generated automatically from approval forms. Supports fixed shifts, scheduled rosters, flexible hours and off-site clock-ins.

Approvals

Customize approval templates right from your phone for easier management. Linked controls display form content intelligently, streamlining every workflow.

HR assistant

Manage employee roster information, handle onboarding and offboarding workflows, and issue attendance confirmations online — making HR management more efficient.

Payslips

Upload a local payroll sheet and auto-matching sends payslips to employees in one click. Each payslip is visible only to the individual, who can sign to confirm and respond online.

Reports

Employees report progress through daily, weekly and monthly reports, and managers can review them conveniently on mobile.

Meeting rooms

Book meeting rooms online and notify attendees in one click. Admins can flexibly set booking rules so room resources are used more efficiently.

Forms

Members can create forms whose data syncs into spreadsheets for analysis. Multiple question types, skip logic and scheduled recurring collection cover a wide range of needs.

Enterprise payment

Complete payment capabilities: collect from and pay external WeChat users, transact with employees, and send red packets.

Company-paid calls

The company pays, employees call for free — no more tedious phone-bill reimbursement. Enterprises can manage call records and permissions centrally. Register to claim 1,000 free minutes.

Directory management

Fast bulk import and unified management, with accurate, complete colleague information that's easy to look up.

Rich configuration

Customize employee profiles, directory visibility, hidden departments or members, the mobile splash-screen logo, banner images and the workbench promo panel.

Managed group chats